Operations background, analyst mindset.
The short version of how client conversations turned into a business-analysis ambition.
My work has always sat between people and process. I've onboarded clients, kept CRM records accurate to the day, written the reports that kept teams aligned, and made the calls that built relationships across the US, Canada, and Australia.
What ties it together is the instinct a business analyst needs: ask the right question, document what's actually required, and make sure nothing gets lost between the conversation and the delivery. I'm finishing my degree and actively building the documentation and analysis side of that skill set — BRD/FRD writing, UAT coordination, and structured requirement gathering — on top of three years of real client-facing operations.
Three roles, one thread: client signal in, structured action out.
Reverse chronological — current role first.
Managing client relationships across website-development and service-based campaigns, from onboarding through delivery.
- Run client onboarding meetings to scope business requirements before service delivery begins.
- Act as the primary point of contact, keeping communication consistent through the full project lifecycle.
- Coordinate development, operations, and telemarketing teams so requirements are executed as agreed.
- Maintain CRM records, project documentation, and account history for continuity.
Hands-on B2B and B2C lead generation across the US, Canada, and Australian markets, paired with international outbound telesales — generating, qualifying, and converting leads end-to-end.
- Generated and qualified high-quality B2B and B2C leads through LinkedIn, Facebook, online databases, and dedicated lead-generation tools.
- Built contact lists, ran prospect research, and managed email lead generation — feeding verified leads into CRM pipelines.
- 100+ outbound calls daily across three markets to promote Merchant Cash Advance (MCA) and convert qualified prospects.
- Built relationships through consistent follow-up, reaching 90% positive client feedback.
- Kept CRM data at 98% accuracy across leads, call logs, and pipeline status, tracking the lead pipeline end-to-end.
- Workflow improvements with sales and ops teams cut response time by 25% and lifted MCA conversion by 20%.
Customer operations and support in a fast-paced environment — inquiries, issue resolution, and cross-department coordination.
- Handled 50+ customer inquiries daily, resolving most on first contact and reducing escalations.
- Traced root causes of recurring issues, cutting repeat complaints noticeably over six months.
- Liaised across departments to resolve complex issues, typically within 24 hours.
- Kept accurate interaction records to support operational tracking and reporting.
Sorted by what I bring to the table.
Five buckets — analysis, CRM operations, lead generation, data, and communication.
Business Analysis & Documentation
CRM & Client Operations
Lead Generation & Prospecting
Data & Reporting
Communication & Collaboration
What I actually work in, day to day.
Grouped by job, not just listed alphabetically.
Built the technical foundation alongside the work.
B.Sc. in Computer Science & Engineering
Higher Secondary Certificate — Science
Secondary School Certificate — Science
Telemarketing Training — Synergy Solutions Ltd. (2024, 15 days)
Intensive training in outbound communication, lead qualification, customer engagement, and value-based communication strategies for international clients, with a focus on the US and Canadian markets.
Recognition from the current role.
Employee of the Month
Call Point Business Solutions LTD.
January · March · April 2026Best Revenue Generator
Call Point Business Solutions LTD.
March 2026Let's talk about where I fit.
Open to Business Analyst and Client Relationship roles where client-facing experience and analytical thinking both matter. Happy to share more detail on any project above.
- Emailkabir1alif@gmail.com
- Phone01708-335942
- LinkedInlinkedin.com/in/humayun-kabir1
- LocationMirpur, Dhaka, Bangladesh
The fastest way to reach me is email — I usually reply within a day.
Email me View LinkedIn